🚚 Shipping

Carefully packed. Reliably delivered.

• All Congo hampers are hand-packed with care and quality-checked before dispatch.
  
• Orders are usually shipped within 24–48 hours (customized orders may take slightly longer).
  
• We deliver across India using trusted courier partners.
  
• Tracking details are shared once your order is dispatched.
  

✨ For urgent or bulk orders, please contact us before placing the order.

🔄 Returns & Exchanges

Because our gifts are thoughtfully curated just for you.

• Most Congo products are customized or curated, so returns or exchanges are not accepted.
  
• If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos.
  
• We’ll review the issue and ensure a replacement or resolution where applicable.
  

💛 Your satisfaction matters to us, and we’re always here to help.

Thoughtfully chosen. Premiumly finished.

• Rigid Gift Boxes – High-quality hardboard with premium paper wrap
  
• Magnetic Closures – Secure, elegant opening experience
  
• Premium Papers – Ivory, textured, and specialty art papers
  
• Satin & Grosgrain Ribbons – Soft-touch, colorfast finishes
  
• Protective Inner Packing – Butter paper, tissue & cushioning
  
• Acrylic / MDF Elements – Used for custom name tags & accents
  
• Glass & Ceramic Items – Carefully sourced and securely packed
  
• Food-grade Containers – For dry fruits, chocolates & edibles
  

✨ All materials are selected to ensure durability, safety, and a luxurious gifting experience.

We advise routinely dusting your items with a gentle cleanser to preserve its look. Periodically, it may need to be softly wet with a mild detergent solution.