Are all Congo products customised?
Yes. All our gift boxes are customised and personalised based on the details you provide.

How do I share my customisation details?
You can enter your details on the product page or at checkout. Our team may contact you if clarification is required.

Can I change my order after placing it?
You can contact customer support for assistance. If your order has not yet been prepared, changes may be possible. If the order is already prepared, only small changes can be accommodated.

How long does order processing take?
1 business day (excluding Sundays and public holidays).

How long does delivery take?
After dispatch, delivery usually takes 1–5 business days depending on your location.

Do you ship across India?
Yes, we ship across India and also offer international shipping to selected countries.

What payment methods do you accept?
UPI, credit/debit cards, net banking, wallets, and other secure online payment options.

Do you offer Cash on Delivery (COD)?
No, Cash on Delivery is not available.

Do you offer returns or refunds?
No. Since all products are customised, we do not offer returns, exchanges, or refunds.

What if my product arrives damaged?
Contact us within 24 hours of delivery with clear photos of the damaged product and outer packaging. After verification, we may arrange a replacement of the same product.

Will I receive tracking details?
Yes. Tracking details will be sent via SMS, WhatsApp, or email once shipped.

Can I include a personalised message card?
Yes. You can add your message during checkout and we’ll include it inside your box.

Are prices inclusive of taxes?
Yes, all prices shown are inclusive of applicable taxes.

Do you offer corporate or bulk gifting?
Yes. Please contact us for bulk orders and special pricing.

How can I contact Congo?
Email: support@congogifts.com
Phone/WhatsApp: +91 90000 13382